Mandarin-Speaking Email & Chat Support Specialist

Are you a fluent Mandarin speaker with a passion for delivering exceptional customer service? Teleperformance is hiring a dedicated Email & Chat Support Specialist to join our dynamic team in Bali. In this role, you will provide top-tier support to Mandarin-speaking customers, ensuring their queries and concerns are addressed promptly and professionally. With a focus on multilingual communication, you'll be part of a team that values both technical skills and a friendly, customer-centric approach.

Based in Bali, you'll have the opportunity to work in a vibrant, international environment while contributing to the success of a global company. This is your chance to grow your career in customer service, leveraging your Mandarin skills to make a real impact.

At Teleperformance, we believe in empowering our employees to excel. This role offers competitive compensation, professional development opportunities, and the chance to work with a diverse team of experts. Join us and be part of a company that values your skills and growth.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service through email and live chat support.
• Respond to customer inquiries in Mandarin in a timely and professional manner.
• Troubleshoot and resolve customer issues using our company's support systems.
• Document customer interactions and maintain accurate records.
• Collaborate with team members to ensure consistent and high-quality support.
• Stay updated on company policies and procedures to deliver accurate information.
• Monitor customer satisfaction metrics and provide feedback to improve service quality.
• Adapt to changing customer needs and support requirements.

🎓 Kualifikasi & Syarat

• Fluent in Mandarin, both written and spoken.
• Minimum of 1 year of experience in customer service or a related field.
• Experience with email and live chat support systems, such as Zendesk or LivePerson.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, multitasking environment.
• Professional and friendly demeanor, with a customer-first mindset.
• Basic computer skills, including proficiency in Microsoft Office.
• Willingness to travel and work in a dynamic international setting.

🛠️ Keahlian

Lowongan Terkait