Customer Service Representative (Fluent English) - Bali

Join Industri Kolaborasi Primer as a Customer Service Representative in beautiful Bali and become the voice of our brand! We are seeking passionate, fluent English speakers to deliver exceptional service and build lasting customer relationships. In this dynamic role, you'll be the first point of contact for our customers, ensuring their inquiries are handled efficiently and their concerns are addressed promptly. This is an excellent opportunity to grow your career in a supportive and innovative company.

As a Customer Service Representative at Industri Kolaborasi Primer, you'll use tools like Zendesk and Salesforce to manage customer interactions, and our CRM system to keep track of customer information. You'll handle a variety of customer service tasks, from answering queries to resolving complaints, all while maintaining a high level of professionalism and empathy. This role is perfect for someone looking to make a real impact in the customer service field.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by answering inquiries and resolving issues promptly.
• Use Zendesk and Salesforce to manage and track customer interactions.
• Maintain accurate records of customer information in our CRM system.
• Assist in training new hires and providing ongoing support to the team.
• Collaborate with other departments to ensure seamless customer experiences.
• Handle customer complaints and escalations professionally and efficiently.
• Stay updated with industry trends and best practices in customer service.
• Contribute to the development of customer service policies and procedures.

🎓 Kualifikasi & Syarat

• Fluent English speaker, both written and spoken.
• Minimum 2 years of experience in customer service or a related field.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, customer-focused environment.
• Basic knowledge of CRM systems like Salesforce is a plus.
• Professional and empathetic demeanor.
• Ability to multitask and prioritize effectively.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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